How NIXE collects, uses, and protects your personal information in accordance with Pakistani law.
NIXE runs in essential-only mode by default. You choose whether to enable optional personalization or external AI processing.
Clear recommendation history for this browser or signed-in account. This also turns off optional personalization and external AI processing.
We collect account, order, support, seller, and delivery information that you provide to operate the marketplace. Essential technical information is processed to secure the service and prevent abuse. NIXE does not automatically infer or persist your location for delivery; a manually selected country is stored only in your browser preference.
We use information to provide accounts, checkout, order fulfilment, customer support, fraud prevention, seller operations, and legal compliance. Marketing messages require your subscription. Product personalization and external AI assistance are optional features that are disabled unless you choose them in the privacy controls above.
We share the minimum order and delivery information needed with sellers and service providers involved in fulfilment, payment, communications, hosting, and security. Precise location is sent to an OpenStreetMap reverse-geocoding service only when you select the precise-location button. We do not sell personal information.
At the time of this notice, NIXE checkout accepts Cash on Delivery (COD) for eligible orders. If online cards or mobile-wallet payments are enabled after merchant and technical approval, NIXE will send only the information required to create and reconcile the transaction—such as order amount in PKR, order reference, customer contact details, and payment status—to the approved payment provider. Rapid Gateway may be used for this purpose only after activation. NIXE does not request or store full card numbers, CVV codes, wallet PINs, or other payment credentials; those are handled by the payment provider. Refund and dispute information may be shared with the provider when needed to process a request.
NIXE uses access controls, authenticated sessions, role checks, secure transport controls, content-security rules, rate limits, and ongoing code review to reduce risk. No online service can guarantee absolute security, so we also encourage unique passwords and two-factor authentication where it is available.
You can update account details, unsubscribe from marketing, turn optional processing on or off, and clear current recommendation history through the privacy controls. You may contact [email protected] to request access, correction, deletion, portability, or an objection to processing, subject to applicable legal and record-keeping requirements. Payment-provider requests may also be subject to that provider’s own privacy process.
We keep account, order, and payment-status records only as long as needed for the marketplace, support, security, fraud prevention, refunds, disputes, accounting, tax, and lawful record keeping. Optional product-behavior events are automatically deleted after 90 days. The privacy-preference cookie lasts up to 180 days, while the optional anonymous recommendation identifier lasts up to 90 days and is deleted when personalization is turned off. Payment credentials are not stored by NIXE.
Essential cookies support sign-in, cart continuity, security, and your privacy choices. NIXE does not enable recommendation profiling by default. When you opt in, a first-party identifier can support tailored recommendations. External AI processing is also opt-in; without it, NIXE AI stays on its local support path. You can change these choices at any time above.
NIXE is not intended for children under 18. If you believe a child has provided personal data, contact [email protected] so we can review and act on the request. Sellers must meet the legal capacity requirements applicable to their business.
Some service providers, including a future approved payment provider or optional AI provider, may process information outside Pakistan. External AI content is sent to a configured provider only after your opt-in. We limit the data sent to what is needed for the requested service and review providers before enabling them.
We may update this notice as NIXE changes, including when an online payment provider is activated. The page shows the latest update date, and material changes will be communicated through appropriate channels when required.
Questions or requests about privacy can be sent to [email protected]. For support with an order, return, payment, or account, use the NIXE Help Center or contact support.
Last updated: August 21, 2026
NIXE Marketplace is operated by NIXE (Pvt) Ltd in Pakistan. Contact: [email protected]. This notice describes the current COD checkout and the conditional data flow that would apply if an approved online payment provider, including Rapid Gateway, is activated.
Reach out to our privacy team any time. We respond within 48 hours.
